A Better Idea! LLC Corporate Gifts/LuciteTombstones.com
General Terms & Conditions of Sale
In all cases where we have a check returned for Non Sufficient Funds we will assess a $50.00 fee.
Initial Terms: Prepayment by check or credit card. Minimum order: $500 net. Clients ("signer") agree to pay all charges signed for on payment by credit card authorization form. By signing our (A Better Idea!) authorization form, signer agrees that they are the authorized cardholder and responsible for all charges. Artwork, proofs, shipping and order revision costs additional. We do offer third party billing for shipping costs but those shipping charges billed to customer are sole responsibility of the customer.
Net 30 Terms - Not offered
If you are issued credit and you are late paying your invoice, a 1.5% monthly finance charge or the maximum permitted by law may be assessed against all accounts with past due balances. Credit is only issued to accounts with 10 or more placed/paid orders and past the 1 year anniversary doing business. You agree to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed there under and not paid when due.
Customer agrees that it will not hold A Better Idea! accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control such as equipment failure or delivery carrier delays. If client supplies a third party account number, we will ship best method to meet your event date. In cases of expedited 3rd party shipping costs to meet your required in hands date, we are not responsible for any billed charges from a freight carrier. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall A Better Idea! be liable for any consequential or special damages arising from any delay in delivery. Our on-time percentage is over 99.8%.
Customer agrees that it will not hold A Better Idea! accountable for delays, or changes in ship method occasioned by acts of God, or to meet your event on rush orders. We ship "best way" to meet your event date. We request shipping method preferred and will advise before order if your event date cannot be met by ground rates - or if there is a chance that ground will be late. (Ground shipping is 3-7 work days and not guaranteed) Customer agrees to use expedited shipping if event arrival is in jeopardy. We offer third party billing to your shipper account, but will not be held liable for any charges to your freight account (Fed Ex, UPS, DHL etc). Shipping is sole responsibility of the customer, and if an account is provided, we will ship the least expensive way to meet your event. If no event or in hands date is required, we will ship ground. Any upgrades to shipping to meet your event date are the sole responsibility of the customer.
A Better Idea! warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to A Better Idea! by the manufacturer of the goods. A Better Idea! makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose. The "Site" as mentioned in these terms is lucitetombstones.com.
Transfer of Ownership of Merchandise
All goods become your property at the time they are accepted from the carrier. All goods are custom imprinted products with your (client) customer customization and are not returnable.
Your submittal of an online order and/or your signature on our Credit Card Authorization is a conditional acceptance by A Better Idea! of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, A Better Idea! hereby expressly conditions its acceptance of your offer on A Better Idea!' assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and A Better Idea! agree that any contract hereby entered into has been made and is to be construed to Rhode Island Law.
A Better Idea! is required by law to collect all applicable sales taxes for the state, counties and cities of Rhode Island. Companies, individuals and organizations who are exempt from sales tax should provide us with their resale certificate by fax to 401-841-5646.
Cancellations and Alterations to Existing Orders
Once an Order Payment Form is approved, we cannot guarantee our ability to make changes or cancellations to an order. A Better Idea! will make every effort to comply with your cancellation request. Once your order is placed with us either verbally or by email, there will be a minimum charge of $250.00 should you cancel. Any rush orders cancelled incur the following fees: a flat 10% cancellation fee for same day, 25% for next day, 50% for 2nd day, and 100% after 3 working days. This charge is not refundable or negotiable. The charge may be greater depending on how much work was completed by the factory up to the time of cancellation. If artwork was received, all artwork preparation, screens, proofing and art time may be charged. In the event of an accepted cancellation, all work: artwork, proofs, layouts, and other expenses are due in full by client. All costs incurred by A Better Idea! will be the responsibility of the customer. Since we are producing custom printed material per your authorization, once artwork has been approved, you full order cannot be cancelled and must be paid for in full. Signing our payment authorization form is a commitment to payment of your order. Your signature shall constitute acceptance of the charges and waiver of any disputes.
Order Placement/ Repeat Orders:
If you have ordered from us in the past, we will keep your credit card on file for future orders. Any email placement of orders will constitute the right to charge the order to your credit card on file. You may also choose to send us a check or wire transfer. You must notify us in writing of your wish to destroy the card # on file or your wish to place each order individually with a new credit card. A Better Idea! will make every effort to rush your proof, but payment in advance is required for any artwork once you email approval to proceed with an order. Once you have agreed to proceed, and we have begun the artwork or proofs - the costs of the work are your sole responsibility and will be charged to the card on file. All artwork (artists time, layouts, drawings, logos, and typesetting) & proofs must be paid and will be charged to your card on file should you decide to not proceed.
Claims, Adjustments and Returns
If you have any problems with your order please contact customer service at 1-401-841-5646 within 48 hours of receipt. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. All returns must be approved by our customer service department. If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (return material authorization) and provide you with a special shipping address. NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RMA#. Once goods are returned with a valid RMA and inspected, we will inspect and re-do the order first, and if not possible, issue credit minus any re-stocking fees where applicable.
Overages and Shortages
We try to produce your custom printed order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. Industry standards are +/- 10% over or under ordered quantity. We will discard unacceptable pieces and ship all acceptable pieces. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.
We reserve the right to change prices on the site at anytime. While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. Pricing on our site is may change monthly depending on in-house availability. We will confirm pricing differences to you before acceptance of order.
We accept Visa, Master Card, Discover, and American Express. We also accept wire transfer, and bank checks for pre-payment in advance of production.
International orders require payment by wire transfer or bank check, unless pre-approved for credit card purchase. If you are provided a credit card payment option, please be advised that it will be charged upon receipt to enter production. If you choose to follow with payment by check or wire transfer you will be issued full credit in the amount charged, but A Better Idea, LLC is not responsible for any exchange rate variance, nor any duties, taxes, or bank fees. Duties and taxes are the sole responsibility of the recipient and you accept all taxes, duties, bank charges etc - resulting from the shipment of order you placed.
Random samples (previous work) may be provided at salespersons discretion. For pre-productions samples, please be advised that you must pay for all printing, setups, and layout for the full order in order to produce the single sample. The majority of the cost in in plates, setups, color mixing and labor and the material is minor so all cards or inserts are printed at one time. We provide a PDF proof for your approval by phone, fax, or email. Once approved, if you request a sample, you are responsible for the printing costs & setups for the entire order.
Providing Us Your Product for Embedment
Client products for embedment in Lucite are embedded "at your own risk" and we do not guarantee the result. We will test the product at no charge if time permits, but never under rush service. Even with a test it is only one piece and we do not guarantee that all pieces of the Lucite award will react in the same way. If you choose to use your own product you agree that you have read the terms of sale, the disclaimers, and you have been advised by phone that your product may not embed to your satisfaction. We do not control the manufacturing of your product and inks may bleed or products may melt during the process. The process requires a tolerance of 350 degrees (casting) and 250 lbs of pressure (removing air bubbles) to cast the Lucite. About 95% of all Lucite castings we make are with artwork only, but we occasionally will embed a product if the client agrees to our terms set forth here about the risks. All "Rush" orders involving client supplied items for embedment are a risky proposition because testing cannot be provided and we suggest you do not proceed with the order. If you place a rush order with your product it is fully paid in advance and cannot be refunded under any circumstances. The resulting part is entirely at your own risk.
Products and logos shown on this web site appear only to illustrate the basic products and ability to include messages and art on them, but are never intended to suggest that the imprints were designed by A Better Idea!/ lucitetombstones.com. We accept all copy and other materials submitted by the customer for use by the factory in producing items ordered on the basis that they are submitted in full compliance with all laws regarding trademark, service mark, copyright, etc. We will not accept liability for any infringements. We are not responsible in any way for missed events if expedited shipping is not used. (If 3rd party account is used for shipping, you must contact your freight company with regard to any dispute on shipping costs) We cannot and do not control whether listed merchants honor the promotions, discounts, prices or other information listed on the Site. Under no circumstances will A Better Idea!/lucitetombstones.com have any liability for any loss or damage caused by your reliance on information obtained through the Site on any offer misrepresented or not fulfilled by a member merchant. It is your responsibility to evaluate the accuracy, completeness or usefulness of any offer, promotion or other information available on or through the Site. You hereby acknowledge that any reliance upon any materials shall be at your sole risk. We cannot and do not control whether listed merchants honor the promotions, discounts, prices or other information listed on the Site.
A Better Idea 1151 Aquidneck Ave, Suite 498 Middletown, RI 02842